Part 2 of 4
Image via Flickr by Sandra Tinari
To reduce operating costs, IT Operations Management should optimize their available capacity usage rather than seeking out more capacity. The question is how to optimize capacity without risk to customer service levels.
In order to be efficient, the war on waste must be managed continuously. As stated in a previous post, Capacity Management needs to stop being reactive to situations and instead be dedicated to identifying and reducing waste on a continuous level.
This approach is structured into five steps, consistent with the five steps of DMAIC Six Sigma method. It is described by feedback at the server level, which is often a source of waste and a significant cost driver. This approach can also be deployed on other types of resources. For example, it can be applied to Storage Management or to License Management.