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Workload automation fits right into today's business models: it's a way to cut operational costs while improving the efficiency of the workplace. Workload automation uses IT processes operating in the background to automate the business systems, making workers more productive, relieving IT staffers of monotonous tasks, and streamlining processes. As the systems we use to conduct business become increasingly complex, workload automation becomes a more necessary step toward helping workers at all levels of the company adapt to these systems.

How Workload Automation Helps Businesses


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When retailers were asked to name their best systems or operations decision in 2013, the top answer was focusing on mobile and traditional Point of Sale (POS). In the same 2014 Tech Spending Survey from Integrated Solutions for Retailers (ISR), POS hardware and software headed the list of projected planned investments for this year.

Those results shouldn’t be surprising. Advanced POS technology now enables retailers to collect an array of granular data on customer activity and product sales. Putting this information to work can provide retailers with a critical strategic edge.

Here are three areas where POS information can make a difference:

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Part 2 of 4


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To reduce operating costs, IT Operations Management should optimize their available capacity usage rather than seeking out more capacity. The question is how to optimize capacity without risk to customer service levels.
 
In order to be efficient, the war on waste must be managed continuously. As stated in a previous post, Capacity Management needs to stop being reactive to situations and instead be dedicated to identifying and reducing waste on a continuous level.
 
This approach is structured into five steps, consistent with the five steps of DMAIC Six Sigma method.  It is described by feedback at the server level, which is often a source of waste and a significant cost driver. This approach can also be deployed on other types of resources. For example, it can be applied to Storage Management or to License Management.
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It doesn't take a crystal ball to see that things in the IT department are changing more rapidly and drastically than ever before. Even in an industry which drives new changes and embraces change in the name of progress, things are happening at a breathtaking rate. What is on the horizon in the IT department? How will it be different five or eight years from now? What new trends will we have to adapt to? 

Dealing With Bigger Data 

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Technology has always been an evolving industry. It's about improving on devices, applications, and processes until another revolutionary thing comes along to perfect. But it does seem that technology as a whole, and the information technology department in particular, has undergone more changes during the past few years than even those that live on the cutting edge of it all have come to expect. In what ways is the IT department different now than from just five years ago?

The Mobile Workforce is Evolving

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Applying Lean Six Sigma to IT Operations Management

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Although Lean Six Sigma practices began in the manufacturing world, they are applicable to a wide range of industries, including IT. The industrialized age began in the eighteenth and nineteenth centuries, but the principals guiding these changes still hold true. Just like industrial manufacturing processes, IT has a number of repetitive tasks. Time saved in these tasks by reducing wastes can pay huge dividends. Inspired by industrial methods such as Lean Six Sigma, IT managers can create valuable systems to identify and eliminate waste in their everyday processes.

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How long will someone wait for a web site to load? After examining the viewing habits of 6.7 million Internet users, a study from UMass Amherst last year found the answer: two seconds. By five seconds, one in four were gone. In 10 seconds, the abandonment rate jumped to 50%.

If these impatient empowered consumers bail out that quickly just waiting for a page to load, what do you supposed they’d do if a system failure took an entire retail site off line? How would they react if a physical store couldn’t process a credit card because the point-of-sale terminals were down? The answer is fairly obvious: shopping carts abandoned, products left to reshelve, and consumers scurrying to a competitor’s site or store to make their purchase, draining revenue from your business.

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Workload automation is trying to overcome a bad rap. Workers often equate this term with computers or robots taking over their jobs. Transparency is the key in arming your workforce to face the brave new world of workload automation. How you present the benefits and changes associated with the process is crucial in keeping your workforce on board with your plans.


What the Change Involves



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Today's business climate is unlike any other that came before it. Once, outsourcing wasn't even a possibility for most companies. As the industry grew, only the largest companies with the largest pocketbooks had the option of outsourcing. Now, the vast availability of outsourcing options makes it less expensive than hiring IT staffers. How can you determine whether beefing up your internal team or outsourcing the work is best for your business?

When Cost is the Primary Consideration

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We're stuck in a never-ending cycle: just as our security measures get leaner, meaner, and more effective, cyber criminals launch newer, more innovative ways to hack servers, steal information, and corrupt data. As hackers get more sophisticated, the IT department has to step up their game once more. Here are the most serious threats facing networks today, so you can be aware of what needs to be done to protect your company. 

Preventing Social Engineering Scams 

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