ITIL Awareness Training
PrintToday, more and more companies are adopting the ITIL framework,
the comprehensive set of best practice guidelines for IT Service
Management (ITSM). Based on the concept of process control, ITIL
has grown to become a benchmark in the industry, and offers you the
means to transform your IT function into a genuinely profitable tool.
However, before embarking on an ITIL approach, you naturally would
like to know more: what are the benefits for your organisation? What
would the scope of the project be? What approach would be most
suitable for your company?
ORSYP answers these questions through a pragmatic
and customised ITIL Awareness Training session, ensuring that you
benefit from our practical experience and acknowledged expertise in
the ITSM arena.
Session goals
Through the right combination of theoretical and practical application,
ORSYP will supply concrete answers to your questions
concerning the adoption of the ITIL approach.
- General overview of ITIL : Understanding the principles, the background, the structure, and the
objectives.
- The value of ITIL in your environment : Cost control, incident management, improvement in quality of service
delivery, etc. Understanding and analysing the benefits of an ITIL
approach.
- Construction of your ITIL project : Developing a draft business plan for your ITIL project, based around
established key success factors.
Audience
The course is aimed at anyone who involved in defining or managing IT services.Duration
1 day or 1/2 daySession description
A flexible and adaptable education program: in French or English and on-site or off-site.
1/2 day theorical training on ITIL:
- ITIL principles
- ITIL background
- ITIL structure
- ITIL processes
1/2 day practical customized training
Based on topics identified by the participants, ORSYP offers sessions such as:
- Evaluation of implementation
- Spot light on two ITIL processes
