ITIL Foundation Certification
PrintTo help you acquire the essential and pragmatic elements of an ITIL approach suited to your environment and provide optimum service levels for your in-house customers, ORSYP, a founding member of itSMF and accredited by EXIN, is qualified to deliver ITIL Foundation Certification.
Session goals
Provide all actors of the Information System with the opportunity to acquire the essential and pragmatic aspects of an ITIL approach suited to their environment.
With teaching methods combining the right mix of theory and interactive participation, the course will:
- Link the theory to the real problems in the workplace,
- Illustrate the theory with practical experience gathered by ORSYP.
Audience
The course is aimed at anyone who involved in defining or managing IT services.Duration : 3 days
Session description
The session is held in English at ORSYP's offices in the La Défense businesss district, near Paris. The course is organized on the following principles:
Learning awareness work around each of the processes.
Theoretical presentation of the processes
- Threats and opportunities
- Fundamental concepts
- Aspects of implementation
- Interactive activities
Exchange of experience
- Tests
- Mock examination
- EXIN certification
Session schedule
General overview of ITIL
- Basic principles
- Process for approaching corporate organization
- Problems encountered by the IT Director organizing IT services
- ITIL processes and their interactions
ITIL Service Support processes
- Service centre
- Incident management
- Problem management
- Change management
- Configuration management
- Release management
ITIL service delivery processes
- Service level management
- Financial management
- Capacity management
- Availability management
