Technical support
Support Levels
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Standard
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Premier
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Custom
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Select (1)
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| Web Case Submission |
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| Phone |
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| Web Portal Services |
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| Web Portal Services | |||||
| Resource Center |
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| Knowledge Base |
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| Self serve patch downloads |
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| Documentation downloads |
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| Tip and tricks |
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| Product announcements |
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| Implementation Support (2) |
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| Support Operations | |||||
| 8x5 Local Business Hours Support |
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| 24/7/365 Support for critical cases |
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| Unlimited Support Incidents |
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| Remote Access (3) |
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| Unique point of contact |
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| Monthly activity reports |
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| Annual on site visit |
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| Direct access to expert level |
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| Maintenance Support | |||||
| Product Updates |
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| Product Hot Fixes |
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| Languages Spoken | |||||
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English, French
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English, French, German, Italian, Spanish, Chinese
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(1) Currently only available in North America and France (2) Enables customers to submit specific questions on the usage of the product (e.g. how do I create?) (3) This allows ORSYP experts to work remotely on your system via a secure protocol if standard diagnostics and verification methods fail to resolve the incident. |
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