White Papers

Performance Management has progressively broadened since the early 1990s to all vital business functions. Senior management have put management systems into place that enable better governance, based in particular on Key Performance Indicators (KPI), dashboards (Balanced Scorecard) and benchmarks.

Efficiency has become critical for IT Operations. Resources must be allocated on time and at the right price to support customers demand. Capacity management is precisely the process supposed to answer this challenge, but its maturity is still weak in many organizations. Indeed, capacity management is often limited to capacity planning, preventing risks service quality but potentially leading to overcapacity.

With the help of Lean Six-Sigma methodology, capacity management can be used to consciously eradicate capacity waste. Based on operational feedbacks, this white paper shows how capacity management activities can systematically identify and eliminate this waste. It also provides directions for using lean methodology in capacity management as a means to reach even greater efficiency.

The denial of an IT service can have a major impact on the business activity and lead to financial losses. To prevent such threats, regulation has led organizations to implement IT operational risk management approaches, In spite of their efforts to achieve compliance with regulations, many organizations have not yet succeeded in taking risk management to the next level, using it as a management tool for decision making.

This White paper proposes a new approach for IT operational risk management, enabling better decision making through the reconciliation of existing risk management methods within IT and better connections with both the business and IT management.