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This edition provides a professional training tool for the Infrastructure and Operations Manager based on the Lean Six Sigma methodology through a series of 330 questions and answers.
Lean Six Sigma methods are experiencing a significant growth in most sectors. Originally from the industry and performance oriented, more and more IT Managers are becoming interested now.
The opportunity to apply these methods to IT can be easily explained. On the one hand, the implementation of Lean Six Sigma approaches is often designed to combine business with IT. On the other hand, the increasing impact of IT services in business activity further pushes towards an industrialization of IT practices and therefore an interest in industrial methods of operational excellency.
The ORSYP Trivial Pursuit collection, enhanced with this newest release “Lean and Performance” has also updated the three previous editions.
The “IT Operations Management” edition, done in association with Ae-SCM and itSMF, enables the IT Operations team to globally handle IT Operations management.
The “Services Management” edition, done in association with itSMF and accredited by EXIN, was updated in 2011 and included the new 2011 ITIL version, the ISO 20000 norm and associated training programs.
The “IT Management” edition, done in association with Ae-SCM and itSMF, was also accredited by the EXIN and compliant with the IT Management Principles training, proposed by ORSYP, the only multi-framework training certified by the EXIN.
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