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Capacity Management & Lean Six-Sigma  

Go on the hunt for waste

Efficiency has become critical for IT Operations. Resources must be allocated on time and at the right price to support customers demand. Capacity management is precisely the process supposed to answer this challenge, but its maturity is still weak in many organizations. Indeed, capacity management is often limited to capacity planning, preventing risks service quality but potentially leading to overcapacity.

With the help of Lean Six-Sigma methodology, capacity management can be used to consciously eradicate capacity waste. Based on operational feedbacks, this white paper shows how capacity management activities can systematically identify and eliminate this waste. It also provides directions for using lean methodology in capacity management as a means to reach even greater efficiency. 

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