Service Management

Successful Service Management delivers value to customers. IT must ensure that its core service strategy includes the key components of what is important to the business.

Implement: Management System
Strategy: Portfolio Management Services, demand management and financial management
Design: Catalog management services, service levels, availability, capacity, suppliers, security and continuity
Transition: Change Management, deployment into production, assets, services, configuration and knowledge management
Operations: Managing events, incidents, problems, access and query execution
Continuous Improvement & Support for certification: ITIL, CMMI and ISO 20000

Professional training

ITIL, CMMI and ISO 20000 for Services certified training delivers the skills and knowledge required to get a successful start on your projects.

Advise you on an appropriate approach

With our depth of experience, broad vision, multi-domain and multi-model approach we deliver tailored solutions that are best suited for you and your business, based on your needs and direction.

Deliver direct access to experts

Our consultants are trained in management techniques and market models (CMMI for Services, ITIL, ISO 20000, ISO 27000, eSCM, ...), best practice strategy and implementation. They will work efficiently and effectively with your team to ensure that the most value from your project is delivered

Help you implement the right tools

HP Service Manager, BMC Remedy IT Service Management Suite, Staff & Line EasyVista

We innovate, drive change and deliver you added value

ORSYP is the first company to deliver a B2B Trivial Pursuit board game. With several editions including, ITIL V3 and ITOM, these serve as a great tool to unite your team through a fun and educational game. The "Management of IS" edition was produced in partnership with official French IT associations including: Cigref, EXIN and itSMF.