Experience Excellence in Customer Service
Anywhere, Anytime!
PrintOur customer support philosophy at DollarAccess is simple: it is to place your staff in front of the right ORSYP support experts to respond and resolve your incidents in the shortest time possible. Our customer service is available 24/7, 365 days a year via ORSYP call centers and internet secured access. DollarAccess features three levels of support:
Standard - The support level delivered with Dollar Universe.
- Monday through Friday local time coverage (8 am - 7 pm)
- Confirmation and recall within four local business hours (maximum)
- DollarAccess online - Customer private support zone for secured access to technical and professional resources
- Submit requests over the Internet
- Patch and Service Pack download
- Documentation download
- Dollar Universe FAQs
- Dollar Universe "tips and tricks"
- Product announcements
Premier - For customers that require the security of 24/7 support.
- 24/7/365 customer support
- Confirmation and recall within four local business hours (maximum)
- DollarAccess online - Customer private support zone for secured access to technical and professional resources
- Submit requests over the Internet
- Patch and Service Pack download
- Documentation download
- Dollar Universe FAQs
- Dollar Universe "tips and tricks"
- Product announcements
Custom Service - For customers that require additional levels of specialized services such as:
- Dollar Universe online Functionality Support - Enables customers to submit specific questions on the usage of the product (e.g. how to I create.)
- Remote Access - This allows ORSYP experts to work remotly on your system via a secure protocol if standard diagnostics and verification methods fail to resolve the incident.
- Multi-Language - This option allows customers to submit requests and receive responses in a specific language (French, German, Italian, Spanish).
