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Service Management

 

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SM01 - ITIL V2 or V3 Awareness

SM03 - ITIL Foundation V3

SM05 - ITIL V3 Intermediate - RRS Release, Control and Validation

SM06 - ITIL Intermediate V3 - PPO

SM07 - ITIL V3 Intermediate - OSA Offers and Services Agreements

SM13 - ITIL Expert V3 - Managing Across the Lifecycle

SM14 - Sensibilisation ISO20000

SM15 - ISO 20000 Foundation